What Is Digital Product Management (The 7-Step Process)

Digital Product Management

“Management is, above all, a practice where art, science, and craft meet.” – Henry Mintzberg”

The world is increasingly digital, and businesses of all sizes are racing to create and launch successful digital products. But what does it take to be a successful digital product manager?

In this article, we’ll take you on a journey from concept to success, exploring the fundamental principles of digital product management. We’ll discuss how to understand your users, define your product’s goals, and build a product that meets their needs. We’ll also cover the importance of data, iteration, and collaboration.

So whether you’re a seasoned product manager or just starting, read on for the secrets to digital product success.

Definition: Digital product management is the process of conceptualizing, planning, developing, and selling a digital software product used for desktop and mobile devices.

digital Product management

Why Is Digital Product Management Critical?

Digital Product Management bridges the gap between creative ideation and practical implementation, ensuring digital products meet and exceed customer expectations. Let’s delve into why Digital Product Management is essential and downright critical in shaping the future of digital experiences.

We live in a world where technological advancements happen at warp speed. Digital Product Management is the compass guiding businesses through uncharted digital territories. The lighthouse ensures your product is preserved in the tumultuous sea of competition. Here’s why it’s so crucial:

  • Customer-Centric Innovation: Digital Product Managers are customer needs and desires custodians. They bridge the gap between what customers want and what technology can deliver, ensuring that every feature and function serves a purpose. This customer-centric approach doesn’t just drive satisfaction; it fosters customer loyalty.
  • Strategic Adaptability: The digital landscape is as unpredictable as the weather. Product Managers are the meteorologists who assess market conditions, track trends, and adjust product strategies accordingly. They possess the agility to pivot when necessary, ensuring products remain relevant in a constantly changing environment.
  • Efficiency and Profitability: Effective Digital Product Management streamlines development processes, optimizing resource allocation and reducing time-to-market. This boosts efficiency and enhances profitability by delivering value faster and minimizing wastage.

Chisel is a product management platform that can help you with all aspects of the product development process, from ideation to launch and beyond. It can help you to understand your users, define your product vision, plan your product roadmap, collaborate with stakeholders, and track your product’s performance. 

It also has features that can help you gather and analyze user feedback, manage your product’s backlog, and communicate with your team.

All of your digital product management needs can be met through one platform.

Try Chisel for free today!

The Digital Product Management Process

The digital product management process is a complex and always-evolving one. But at its core, it is all about understanding users, defining goals, and building products that meet those goals.

There are eight steps involved in the process; let’s understand each in detail.

step by step responsibility of a digital product manager

Understanding Users

Embarking on our journey to better comprehend the fascinating realm of “Understanding Users,” let’s step into the shoes of those who interact with digital products daily. These individuals are the heart and soul of any product’s success, making exploring the intricacies of their behaviors, preferences, and needs essential.

Chisel’s Feedback Portal to Capture the Voice of Customers
Chisel’s Feedback Portal to Capture the Voice of Customers

Here’s why delving into the world of user understanding is essential:

  • Tailored Experiences: Every click, swipe, and tap leaves a digital footprint. By unraveling the intricacies of user behavior, product designers can craft experiences that feel tailor-made. From personalized recommendations to intuitive interfaces, it’s all about making users feel seen and understood.
  • Problem Solving: Users encounter challenges daily, and digital products are meant to alleviate them. We must first empathize with their pain points to build solutions that truly resonate. User understanding empowers us to identify problems, brainstorm solutions, and create meaningful change.
  • Innovation Driver: In a world of fierce competition, innovation is the key to staying ahead. Digital Product Managers gain invaluable insights that fuel innovation by studying user trends, preferences, and feedback. This means creating products that don’t just meet expectations but exceed them.

Defining the Problem

Once you understand the user and their needs well, you can start to define the problem that your product will solve.

Defining the problem is one of the most critical steps in the product development process. If you don’t clearly define the problem, you’ll have difficulty developing a product that solves it.

Here are some tips for defining the problem:

  • Talk to your users: The best way to understand the problem is to talk to your users. Ask them what their pain points are and what they need.
  • Do your research: A lot of information is available online and in libraries. Study to learn more about the problem you’re trying to solve.
  • Be specific: The problem statement should be specific and measurable. It should be clear what the problem is and how you will measure its success.

Brainstorming Solutions

As we shift gears into “Brainstorming Solutions,” envision a space where creativity flows freely and innovation takes center stage. This phase is the heartbeat of problem-solving, where minds come together to tackle challenges and shape the future. Let’s explore the art of brainstorming solutions and how it fuels the journey from ideas to impactful products.

Here’s why the art of brainstorming is a cornerstone in the path to crafting exceptional digital products:

  • Unleashing Creativity: Brainstorming sessions are the canvas upon which imagination runs wild. They encourage participants to shed conventional thinking, paving the way for unconventional, breakthrough solutions. In this creative playground, the most fantastic ideas often hold the key to innovation.
  • Problem Diving, not Surfing: Effective brainstorming is not just about floating on the surface of a problem but diving deep into its depths. It’s about dissecting challenges, understanding their nuances, and collectively seeking the most efficient and elegant solutions.
  • Team Synergy: The power of collaboration shines during brainstorming. The synergy of minds with diverse backgrounds, skills, and experiences often leads to comprehensive and well-rounded solutions. A room full of thinkers becomes a powerhouse of problem-solvers.

Conducting User Research

Now that you have a clear understanding of the problem, you can start to conduct user research to understand the user’s needs and pain points.

User research gathers user information to understand their needs, behaviors, and motivations. This information can be used to improve the design and development of products and services.

There are many different methods of user research, including:

  • Interviews: Talking to users directly to get their feedback.
  • Surveys: Asking users questions about their experiences.
Try Surveys - Built Right Inside Chisel to Address Common Use Cases
Try Surveys – Built Right Inside Chisel to Address Common Use Cases
  • Observations: Watching users interact with products or services.
  • Usability testing: Testing products or services with users to see how easy they are to use.

The best user research method will vary depending on the project’s specific needs. However, all user research methods should be conducted to understand the user and their needs.

Developing a Product Roadmap

This phase is where the vision for your digital product takes shape, and a clear path to success is charted. Let’s delve into the art of developing a product roadmap and how the compass guides your product through the digital wilderness.

Here’s why developing a product roadmap is a pivotal step in the journey from concept to success:

  • Vision to Reality: Your product roadmap bridges the gap between visionary ideas and practical implementation. It transforms the abstract into actionable steps, ensuring your product’s development is methodical and strategic.
  • Alignment and Prioritization: With limited resources and endless possibilities, a roadmap helps prioritize features and initiatives. It ensures that every effort is directed toward the most critical components, aligning the team’s efforts toward a common goal.
  • Adaptability and Agility: In a fast-changing digital landscape, adaptability is critical. A well-constructed roadmap is flexible enough to accommodate shifts in market conditions, user feedback, and emerging technologies while staying true to the overarching product vision.

Developing a product roadmap involves several key steps. Here are the essential ones broken down into smaller, more manageable tasks:

Chisel’s Agile Development With Kanban View
Chisel’s Agile Development With Kanban View
  • Define the Vision: Start by clarifying the long-term vision for your product. This includes understanding the problem you aim to solve and the value you want to deliver to your users.
  • Set Clear Goals: Establish specific, measurable, and achievable goals that align with your product vision. These goals will guide your roadmap decisions.
  • Gather User Insights: Collect and analyze user feedback, data, and market research to deeply understand your users’ needs and preferences.
  • Prioritize Features: Create a list of potential features and enhancements for your product. Prioritize them based on their impact on your goals and user needs.
  • Create a Timeline: Develop a rough timeline for your roadmap. Identify key milestones and deadlines, considering development capacity and resource availability.
  • Build the Roadmap: Begin drafting your product roadmap, outlining which features and initiatives will be addressed in each phase or release.
  • Communicate Internally: Share the roadmap with your cross-functional team, including developers, designers, and stakeholders. Ensure everyone is aligned with the product vision and goals.
  • Refine and Iterate: Be open to feedback and adapt your roadmap as needed. Continuously refine your priorities based on changing user needs, market trends, and feedback from your team.
  • Document Assumptions: Clearly state any assumptions or risks associated with your roadmap. This helps in risk mitigation and contingency planning.
  • Review and Validate: Regularly review the roadmap to ensure it aligns with the evolving product strategy and remains relevant to your users and business objectives.
  • Communicate Externally: Share high-level product roadmap details with customers or stakeholders who need visibility into your plans while keeping sensitive information confidential.
  • Execute and Measure: Begin executing the roadmap, tracking progress, and measuring the success of each release against your predefined goals.
  • Learn and Adapt: After each release, gather feedback from users and stakeholders and use this data to inform the next steps in your roadmap.

By breaking down the process into these smaller steps, you can develop a product roadmap that is well-defined, adaptable, and aligned with your product’s vision and goals.

Building the Product

Once you clearly understand the user and their needs, you can start to build the product.

Building the product is turning the product idea into a reality. This involves designing, developing, and testing the product.

The design process involves creating wireframes, mockups, and product prototypes. The development process consists of coding the product and making it functional. The testing process involves testing the product with users to ensure it is easy to use and meets their needs.

The building process can be complex and challenging, but it is also an exciting time. It is when you get to see your product idea come to life.

Here are some additional tips for building the product:

  • Start with a prototype: A prototype is a working product model used to test ideas and get user feedback.
  • Use agile development: Agile development is a method of software development that allows you to quickly and easily make changes to the product as you learn more about the user.
  • Get feedback from users: Get feedback from users throughout the building process. This will help you to make sure that the product meets their needs.

Building the product is a critical step in the product development process. Following these tips can increase your chances of building a successful product.

Launching the Product

This is when your digital creation enters the world, and your journey from concept to reality reaches its zenith. Let’s explore the intricacies of launching a product and how it marks the culmination of your digital product management odyssey.

Here’s why launching the product is a thrilling and essential part of the journey:

  • User Connection: The launch is your direct connection with your target audience. It’s the time to introduce them to the solution you’ve painstakingly developed to address their needs and aspirations. It’s a chance to build excitement and anticipation, forging a robust initial bond with your users.
  • Iterative Progress: A product launch isn’t the end; it’s a milestone. It marks the transition from development to the ongoing refinement of your product. User feedback post-launch becomes invaluable, helping you make necessary adjustments, enhancements, and improvements.
  • Market Impact: Beyond your user base, a successful product launch can create ripples in the market. It’s an opportunity to make a statement, gain recognition, and establish your product as a formidable contender in your niche. A well-executed launch can set the tone for future success.
Track Sprints With a Release View
Track Sprints With a Release View

Measuring the Success of Your Product

Once you have built your product, it’s time to measure its success.

Measuring the success of your product is essential to understanding how well it is meeting the needs of your users and whether it is achieving your business goals. There are many different metrics that you can use to measure the success of your product, but some of the most common include:

  • User engagement: This metric measures how often users use your product and how long they use it.
  • User satisfaction: This metric measures how satisfied users are with your product.
  • Churn rate: This metric measures the percentage of users who stop using your product within a certain period.
  • Return on investment (ROI): This metric measures the financial recovery you are getting from your product.

The metrics you measure will depend on your specific product and business goals. However, tracking these metrics over time, you can better understand how your product is performing and make necessary changes to improve its success.

digital product management process


Within the domain of “Digital Product Management: From Concept to Success,” we’ve explored the intricacies of transforming abstract notions into tangible accomplishments. This expedition underscores the pivotal role of aligning vision with strategy, comprehending user needs, and methodically executing product development. 

This is the dynamic terrain of the digital era, and triumph hinges on the capacity to adapt, innovate, and persistently refine products to meet the ever-evolving demands of users and markets. As we draw this exploration close, it reinforces that effective product management is a disciplined, customer-centric endeavor where well-thought-out planning and meticulous execution form the bedrock for enduring prosperity.

Crafting great product requires great tools. Try Chisel today, it's free forever.