Product Success Definition and The Metrics for Measuring Product Success

Product Success Definition and The Metrics

Among the most crucial issues for businesses is whether or not their customers appreciate their products. A collective effort is required to bring a competitive product to market

Designers are in charge of usability, functionality, and the rest of the user experience. But keep in mind that numerous elements influence the success or failure of new product development. It is beyond the designer’s complete control.

What is the Product Success Definition?

A successful product meets the developers’ expectations and delights the user. To be more specific,

  • It is a good match for the market.
  • It has and generates organic traffic.
  • Customers are well-served by her.
  • They frequently utilize it,
  • It also has a reduced churn rate.

Metrics to Measure Product Success

Business owners must examine their companies from various perspectives using measurable and quantifiable metrics to manage a successful business. Metrics are the names of these figures, and product success metrics are the key indicators of a company’s real-world performance. 

The deeper a company delves into data, the more metrics it can collect from its clients’ usability patterns. These figures represent many perspectives on a company.

Based on this multi-dimensional statistical picture, different firm operations can change to improve specific aspects of the business. 

Metrics can have a high or low priority in a firm, and the actions made in response to them might vary.

Metrics for Predicting a product’s business success:

MRR (Monthly Recurring Revenue)

Monthly recurring revenue (MRR) is the company’s predictable earnings. The company can count on this form of revenue in the SaaS industry. 

To estimate monthly recurring revenue (ARPU):

Multiply the average revenue per client by the number of active paying customers to calculate monthly recurring revenue (ARPU).

Customer Lifetime Value (CLTV) or (LTV)

Customer Lifetime Value refers to the real money that a customer will pay you throughout their lifetime. This metric might assist you in figuring out how much money you’ll get from a single consumer. 

Customers with a high CLTV are more likely to purchase more of your products. Therefore, companies can anticipate this. If a customer’s CLTV is low, they are most likely passive consumers who have only bought your product once.

Customer Acquisition Cost

Acquiring a single client is known as customer acquisition cost (CAC). It considers several costs, including marketing, software, and employee wages.

Although Sales and Marketing play a prominent role in this statistic, product teams may (and should) use CAC to develop their products to provide long-term worth. 

CAC can also get influenced by product teams delivering product-led opportunities for growth that reduce sales and marketing expenditures. 

A perfect example would be free trials. A free trial can convert prospects into customers without the involvement of a sales representative if you deliver a solid product experience.

User Engagement Metrics

Daily Active User (DAU) /Monthly Active User (MAU) Ratio

It is the ratio of a product’s everyday user number (DAU) to its monthly user number (MAU). The DAU / MAU ratio shows how frequently your clients use your product. 

The DAU / MAU ratio reveals how important your product is to your customers. It can be a valuable indicator for determining traction and future income, particularly for early-stage businesses.

Session Duration

The session duration metric measures the overall time spent on a website or using a product from when they first visit it to when they leave or stop. 

The session lasts the entire duration of the engagement. You can calculate the average session time by multiplying the number of visits by the sum of all session durations in a given period. 

Using photos and infographics, and utilizing tools like a free background removal tool to enhance your visuals, can make your material more available and easy to follow. These are just a few suggestions for prolonging your product’s session

Traffic (paid/organic)

The traffic measure represents the number of visitors from a sponsored source or organic search engine results. Organic traffic refers to clients who found their way to a website due to a search engine.

It is not the method your company pays to get a consumer. Customers come to your product through organic traffic. Because they believe your SaaS solution is the most relevant and informative. 

In contrast, paid traffic refers to buyers who arrive at your goods after clicking on an advertisement. 

Your business pays for this advertising placed on a platform to be the first result.

Bounce Rate

Bounce rate is basically the number of people who come to your website but don’t buy anything.

Depending on the objective of your product, you may desire a high or low bounce rate. As a result, determining whether the bounce rate should be high or low is difficult. 

Metrics to Retain User Attention

Retention Rate

The retention rate is among the most useful KPIs in the SaaS market. The retention rate is the percentage of consumers who continue to pay for your goods after a certain period.

 Churn Rate

The churn rate refers to consumers who unsubscribe from your service independently. Businesses that want to win more consumers should have a better growth rate than their churn rate. 

Metrics for determining a product’s or feature’s popularity include:

Number of Sessions Per User

When organizations split their overall sessions by the total number of users, they get the number of sessions per user. 

The Number of User Actions Per Session

The statistics obtained by dividing the total number of user behavior on the product by the total number of sessions: This definition describes the number of user actions per session.

Metrics to Measure User Satisfaction

Net Promoter Score (NPS)

NPS is among the most frequently used product success metrics for determining the likelihood that your users will recommend your product to others. It’s simple to compute by subtracting the percentage of critics (those who don’t like your product) from the percentage of promoters. 

You can request your customers to score your product on a scale of one to ten using a simple customer survey. 

Detractors usually rank it from 0 to 6, and neutrals rate it from 7 to 8, while promoters rate it from 9 to 10.

Net Promoter Score (NPS) can be a measurable indicator of word-of-mouth marketing.

Customer Satisfaction Score (CSAT)

The customer satisfaction score metric is relatively straightforward regarding customer satisfaction comprehension approaches. “How happy are you with our product?” is the exact question that CSAT asks. 

A scale with a range of options should also get included in the survey. The most significant benefit of CSAT is its simplicity. 

With CSAT, you can track client satisfaction across their customer lifecycle.

Product Success and Failure Stories

Failure isn’t the final goal, and it’s a challenging notion to accept. When you’ve experienced a significant defeat, picking yourself and your team up off the floor isn’t simple! However, many businesses must learn this lesson, including some of the world’s most well-known brands.

We see invincible firms create a product or add a feature that appears to spell doom countless times! Market trends occasionally crush them through no fault of their own. As technology advances, they progressively fade from memory. 

But what about successful failures?


Reddit’s success story is a classic case of “fake it until you make it.” Reddit had 0 visitors when it first started in 2005. Yes, exactly. “0”.

Although we all know that a product without users is worthless, the Reddit team was not about to lose quickly.

Whereas many people would worry, the Reddit team concluded that they would have to utilize it themselves if no one were using their platform.

A group of people created phony accounts and started fake debates and forums. People appeared to be using the platform, and it piqued their attention.

Reddit has become one of the internet’s most influential trendsetters.

It’s also one of the essential sources of memes, which everyone knows are incredibly popular on the internet.

Although it’s hard to know how many daily active users the platform has, it estimates at around 1.5B in late 2019.


We’ve all heard about Airbnb by now. And, even though the company is experiencing some difficulties, it continues to operate!

When Airbnb first launched in 2008, it had difficulty finding investors. No one had a clear understanding of how the business model functioned. 

Furthermore, no one expected strangers would desire to rent their homes to other strangers.

When New York City deemed Airbnb-style rentals illegal, it dealt the firm one of its heaviest blows. Everyone turned around and told CEO Brian Chesky that it was a terrible idea.

What has happened to Airbnb eleven years down the lane?

To begin with, it gets acknowledged as one of the key actors in launching The Sharing Economy of the 2010s. With 150 million members and a market capitalization of $35 billion.


It requires a significant blunder to make it on Saturday Night Live, yet Netflix did that in 2011.

Netflix, which had been doing well in the mid-to-late 2000s, chose to split up. They broke their $10 offer into two parts: an $8 streaming subscription and an $8 DVD-by-mail option. It effectively raised the price by 60% for consumers who wished to keep both—a near-fatal misstep.

Netflix has underestimated the value of its consumer relationships. It’s tough to maintain users once you’ve enraged them with a price increase. Mainly when rival services grew in popularity and provided a lower pricing point. 

Netflix had to become preoccupied with its users and listen to what they needed to fix things. They leveraged their massive volumes of data to guide creative decisions, resulting in an Oscar-winning powerhouse of unique material.

What Are the Benefits of Product Metrics?

Product metrics are an excellent way to assess how effective a product launch was and whether your product strategy needs to be tweaked. 

Since product success gets defined into easily understandable numbers, you can respond quickly to client feedback and engagement. Using product metrics for any product, you plan to launch has several significant advantages. 

Suggested Read: How to Choose the Right Metrics for Your Product

Promotes Effective Teamwork

All product team members work together. They collaborate on objectives and results since everyone has already agreed on the creation and why. 

You may avoid and eliminate conflicts by sharing and exchanging your goals and product metrics during the design process.

An ideal product management software like Chisel is just what you need to foster seamless team collaboration.

Obtaining Executive Approval Is Easier

You are obtaining executive clearance, especially for expensive projects and items. When you provide your product roadmap to senior staff product metrics, provide objective support for your plan. It allows you to demonstrate how the product will positively influence the company through expected ROI.

It Makes It Possible To Make More Rational Decisions

Metrics give quantifiable evidence of which components of a product or user experience resonate with customers and which do not. 

Tracking and evaluating this data-driven information allows the company to make more informed decisions throughout the product development process. Leading to enhancing the products consistently.

Product experts and decision-makers are left guessing which products and attributes to prioritize and which approach or product strategy to pursue without this information. 

Metrics enable teams to adapt to real-world data and user feedback by measuring performance against pre-defined benchmarks. It results in a more effective product launch appropriate for its target audience.

Introduction of Responsibility

Pre-determined and agreed-upon team goals foster a culture of shared accountability and trust. Pre-determined product metrics instill responsibility in the development cycle by informing the team that the customer, and the customer solely, determines if the product is successful.


Product success metrics are essential things that a business will ever have to implement. Without knowing what your users want and how they respond. 

If you know the numbers or statistics, it will show you the general need of people. That’ll only help you build up your business or scale down (if the company still has a negative tendency).

We believe this article has guided you with your future product development efforts. 

After all, the level of success of a product is a crucial indicator of its marketability and profitability. Business success depends on the overall performance of your product. Hence, it would be good to know beforehand whether your product will be able to deliver the expected results or not.

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