10 Best Customer Experience Courses for Your Budget

Are you looking for customer experience courses that truly deliver on their promises? Look no further! We have curated a comprehensive list of the top 10 Best Customer Experience Courses for Your Budget. No more wasting time and money on mediocre programs that leave you feeling frustrated and dissatisfied.

Our carefully selected courses provide practical knowledge and actionable strategies to elevate your customer experience game. Discover the secrets to creating unforgettable customer experiences, gain insider insights from experts in the field, and unlock the key to building customer loyalty. These courses are the solution you’ve been searching for.

Say goodbye to lackluster training and hello to a world of results-driven customer experience education. Prepare to take your CX skills to the next level and exceed customer expectations.

The Benefits of Customer Experience Training

Customer experience training is a great way to improve customer satisfaction, loyalty, and retention. It can also help businesses create a more engaged and motivated workforce, improve cross-department collaboration, and gain a competitive advantage.

Here are some of the benefits of customer experience training:

• Improved customer satisfaction: Well-trained employees are better equipped to understand and meet customer needs, which leads to higher customer satisfaction levels.
• Enhanced customer loyalty and retention: Customers are more likely to become loyal advocates when they have consistently positive experiences with a brand.

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• Increased employee engagement and motivation: Customer experience training programs can boost employees’ confidence and motivation, leading to better customer service.
• Improved cross-department collaboration: Customer experience training programs can help employees from different departments understand the importance of customer satisfaction and work together to deliver a seamless experience.
• Competitive advantage and differentiation: Customer experience training can help companies differentiate themselves from competitors and create a unique selling proposition.

10 Best Customer Experience Training Programs

Here are some of the best customer experience training programs and professional courses for customer experience professionals, whether you’re just starting or looking to advance your career. 

These courses give distinctive skill development opportunities, many of which award credentials that you may show prospective employers and customers.

LinkedIn Training

LinkedIn Learning offers a wealth of knowledge and resources on customer experience management and techniques to enhance a company’s net promoter score. Seamlessly integrating with your LinkedIn profile allows potential employers to gain insights into your ongoing projects and accomplishments. 

Consequently, completing a LinkedIn Learning course instantly adds value to your resume.

Who can benefit? These online courses are perfect for individuals who actively engage with their LinkedIn network, continuously refine their profile, strive for skill badges and endorsements, and regularly share industry-specific articles. For those with professional development goals, LinkedIn Learning is a natural progression.

Pricing: These courses are accessible as part of the monthly LinkedIn membership cost of around $39.99 per month. Alternatively, you can opt for a 12-month membership upfront at a reduced rate of $26.99 per month.

Delivery Format: LinkedIn courses are exclusively online, comprising video recordings, assigned readings, and interactive Q&A sessions. Upon successful completion, any certifications attained will get showcased on your LinkedIn profile and can also get printed if desired.

Go Skills

GoSkills is an online training provider that offers a wide variety of professional development programs taught by top industry experts. Their comprehensive selection of over 3,000 courses covers everything from customer experience (CX) basics to advanced strategies. 

Notably, their Customer Experience Certification Workshop is a high-quality option that stands out.

Who can benefit? GoSkills offers a wide variety of courses to benefit a diverse audience. The Customer Experience Certification Workshop is a good option for beginners, as it provides a solid foundation in CX. For those looking for more advanced insights and complex case studies, GoSkills also offers courses led by CX leaders in their respective fields.

Pricing: The Customer Experience Certification Workshop is approximately $110, but it’s worth watching for highly discounted sales throughout the year. Each course on Go Skills has its price range, typically from $15 to $200.

Delivery Format: All courses on Go Skills are delivered online through video formats. The training includes assignments designed to understand the concepts they teach thoroughly.

Udemy

Udemy is an online training provider renowned for its vast array of professional development programs, featuring thousands of courses created by top industry professionals. Among their offerings, you can find 1,300 CX-centric courses that cover the basics and advanced strategies of customer experience. The Customer Experience Certification Workshop is a high-quality option alongside other valuable courses.

Who can benefit? With its extensive course library, Udemy caters to a wide range of learners, making it an inclusive platform suitable for everyone. 

The Customer Experience Certification Workshop is beginner-friendly, while courses led by CX experts cater to advanced learners seeking in-depth insights and complex case studies.

Pricing: The Customer Experience Certification Workshop typically costs around $110, but be on the lookout for highly discounted sales throughout the year. Prices for each course may vary, ranging from $15 to $200.

Delivery format: All courses on Udemy are delivered online, employing videos and assignments to ensure a comprehensive understanding of the material.

Hubspot Academy

Hubspot Academy is a reliable and notable training provider, distinguished by its free courses. The academy covers various topics, including customer experience marketing, sales strategies, and industry case studies. 

Notably, they offer individual lessons such as Customer Success and Account Health Checks and Managing Your Sales to Customer Success Handoff, which serve as excellent starting points.

Who can benefit? This course is primarily designed for sales representatives and managers, focusing on applying customer experience principles to establish connections and explore sales leads.

Pricing: The courses offered by Hubspot Academy are entirely free. All you need to do is create an account. No credit card information is required.

Delivery format: Each course is available for online learning, providing self-paced video seminars and quizzes to assess knowledge. Estimated completion times are provided for each course or lesson, ensuring transparency regarding the time commitment required.

Bonfire Training

Bonfire Training’s Customer Service Advantage course teaches the soft skills essential for exceptional customer service. 

These skills include empathy, resilience, effective questioning, customer advocacy, adaptability, and persuasion. By learning and applying these skills, customer experience (CX) professionals can improve customer interactions and deliver a better overall experience.

The course also incorporates DISC principles, a behavioral assessment tool that can help CX professionals better understand themselves and their colleagues.

Who can benefit? This course is perfect for teams seeking to enhance their customer service. It is designed for group participation, either on-site or remotely. Individuals who prefer in-person instruction will also find it a valuable option.

Pricing: The cost varies depending on the chosen training format. Remote sessions start at $1,700 per session, while online training provides access to modules over 60 days. In-person training starts at $3,200 per day.

Delivery format: The course can be taken online, in person, or through remote webinars. Regardless of the chosen format, participants will have continued access to the trainer for any further inquiries.

Schulich School of Business

The Achieving Excellence in Customer Experience Management course at the Schulich School of Business focuses on creating a system that consistently leaves a positive impression on customers throughout their interactions with a brand.

This certification course aims to cultivate brand loyalty and impart a strategic understanding of CX to students. Professionals will learn how to prioritize customers and design experiences around their needs. The training emphasizes integrating customer-centric values into the organization’s core beliefs.

Who can benefit? This course is for managers, directors, or VPs who aspire to ensure their organizations excel in providing exceptional CX, surpassing their competitors.

Cost: The course fee is $2,950 Canadian.

Delivery format: Although this course is online, live classes get scheduled at specific times. The curriculum includes simulations, case studies, and work projects, making active participation essential. It is a comprehensive program for individuals seeking a certified customer experience role.

CX University

CX University is an educational platform that offers a diverse selection of accredited CX courses to meet various academic requirements. In addition to earning college credits towards a Bachelor’s or MBA at Moravian College, these courses can help students get certified as customer experience representatives. 

Students can learn at their own pace and master the core competencies of the CX industry. As a starting point, they provide a free net promoter score (NPS) eModule to help identify areas for improvement.

Who can benefit? These courses are ideal for individuals beginning their CX careers or those pursuing a master’s degree or professional development. They are equally beneficial for individuals or teams seeking to enhance their CX work.

Cost: Depending on the focus, the courses are bundled and tiered, ranging from $50 to $2,400. Each certification exam incurs a separate fee of $69. Periodic sales and discounts are often available, so checking in regularly is worth checking in.

Delivery format: All courses are online, but some have specific time frames. While some courses allow self-paced learning, others follow a structured schedule to ensure a cohesive learning experience for all participants.

CXPA

Industry experts in the CX field created the Certified Customer Experience Professional (CCXP) program offered by CXPA. While CXPA membership is not mandatory to enroll, members receive a discount on program-related products.

Once purchased, learners gain lifetime access to the course content, including videos and tests. Beginners can benefit from the CX Foundations lecture. At the same time, more experienced professionals may find value in the Measurements, Metrics, and Business Value course.

Who can benefit? The CCXP certification by CXPA provides unique networking and long-term involvement opportunities for CX professionals who wish to connect with like-minded industry leaders. 

However, individuals can also choose to purchase the course independently. Those interested in CXPA membership can enjoy additional benefits such as volunteer opportunities, insights exchange events, and mentoring.

Cost: Pricing for the modules starts at $149, while external courses determine their costs.

Delivery format: The courses are delivered online through video recordings, offering flexibility in terms of timing and allowing learners to adapt their study schedule according to their preferences.

Forrester 

The Forrester program comprises 5-7 competency-based units categorized into core and advanced knowledge levels. The main course spans eight weeks. It serves as a prerequisite for more advanced CX coursework offered by Forrester. 

The advanced courses provide more flexibility, enabling participants to select their preferred learning path. Students can expect to acquire skills in customer journey mapping and optimizing Voice of the Customer (VoC) programs.

Who can benefit? The Core CX program is well-suited for learners who prefer a structured approach to skill development. The cohort-based sessions run for a strict 60-day period, which provides external deadlines to keep participants motivated and on track.

Cost: Prices start at $2,260 for each course.

Delivery format: Online courses have start and end dates determined in advance. Please refer to the websites for the latest offerings and time frames.

CX Skills

CX Skills offers a fundamental training course that includes 18 hours of learning facilitated by experienced professionals hired by the training provider. This course covers the six core CX management skills and provides insights into improving the net promoter score. Additionally, it covers the material required for the Certified Customer Experience Professional Association’s CCXP exam.

Who can benefit? This customer experience training program is for CX leaders seeking continuously updated, up-to-date skill development rather than pre-recorded video lectures that may be outdated. The in-person sessions at scheduled times offer adaptive training tailored to incorporate current events, industry news, and exciting case studies.

Cost: The price is AUD 1,897 per person.

Delivery format: The courses are conducted online through the Zoom platform. Participants must register in advance to reserve a position, as the sessions get held at specific times.

What to Look for in a CX Training Program

When choosing a customer experience training program, there are a few key factors to consider. These include the content, instructors, and delivery method.

Content

The content of a customer experience training program should be wide-ranging and tailored to your specific requirements. It should cover fundamental CX concepts, such as understanding customer behavior, developing customer-centric strategies, and handling customer feedback. 

It should also cover emerging CX trends and best practices, such as omnichannel experiences, personalization, and emotional engagement. By ensuring that the content is relevant to your learning goals, you can acquire the practical insights and actionable knowledge you need to improve your organization’s CX efforts.

Instructors

The instructors of a customer experience training program should be experts in CX with a deep understanding of the principles and practices. They should also have experience working with a variety of industries and organizations. 

This real-world experience can enrich the learning experience and help you apply the concepts you learn to your work. Additionally, the instructors should be skilled communicators who deliver complex concepts clearly and engagingly.

Delivery Method

The delivery method of customer experience training is also an important consideration. Various delivery methods are available, including classroom-based training, online training, and blended learning. 

The best delivery method for you will depend on your learning style and preferences. Classroom-based training may be a good option if you prefer face-to-face interaction and collaborative learning. 

Online or blended learning may be a better choice if you need flexibility. Online platforms can provide the convenience of self-paced learning, and they often offer interactive elements, such as quizzes, case studies, and simulations, which can enhance engagement and reinforce learning outcomes.

How to Choose the Right CX Training Program

To choose the right Customer Experience training program, consider the following factors:

• Determine your goals: Clarify what you want to achieve through the customer experience training program. Are you looking to gain a foundational understanding of CX concepts or seeking certification as a CX professional? Having clear goals will enable you to narrow down your options.
• Assess your learning style: Determine whether you prefer online, in-person, or blended learning formats. Customer experience training programs come in various formats, so choose one that aligns with your preferred learning style.
• Research the curriculum: Review the program’s curriculum to ensure it covers the topics you’re interested in and provides the level of depth you desire. Look for programs that cover essential CX areas such as customer journey mapping, feedback analysis, and CX leadership.
• Evaluate the instructors: Check the qualifications and experience of the customer experience training program’s instructors. Experienced instructors with real-world expertise in CX will provide valuable insights and guidance.
• Consider the cost: Determine your budget for the CX training program. Prices can vary significantly, so choose a program that fits your financial constraints. Consider the value you’ll receive from the cost when making your decision.

Additional factors to consider:

• Program reputation: Read reviews and testimonials from past participants to gauge the program’s reputation and the experiences of others.
• Flexibility: Assess the program’s flexibility in terms of scheduling. Some programs may have fixed schedules, while others allow self-paced learning. Choose one that accommodates your availability and learning preferences.
• Support and resources: Look for customer experience training programs that provide support mechanisms such as online forums, one-on-one coaching, or access to mentors. These resources can enhance your learning experience and guide the program.

By considering these factors, you can select a customer experience training program that aligns with your goals, learning style, and budget, setting you up for success in improving your CX skills.

Conclusion

Investing in customer experience training can significantly benefit your business. It enhances customer satisfaction, improves brand loyalty, and drives growth. To make the most of your investment:

• Consider the ten best customer experience training programs available.
• Look for programs that offer a comprehensive curriculum, interactive learning experiences, and practical applications.
• Choose the right CX training program that aligns with your business goals and provides the necessary skills and tools to deliver exceptional customer experiences.

Start transforming your business today!