15 Best Feedback Management Software For Enterprises – 2024

Bill Gates has rightly said, ‘We all need people who give us feedback. That’s how we improve.

Listening to what customers say today has never been more critical. But collecting all that feedback from a vast number of people spread everywhere? Now, that sounds super tedious!

Luckily, there are now some great tech tools that can help big companies solve this problem. Called “enterprise feedback management software,” these solutions use artificial intelligence to gather what customers are talking about quickly and on a massive scale. They also give you deep insights into emotions and ideas through natural language processing. Pretty neat?

The best part is these systems make it simple to collect input from anywhere – websites, apps, social media, you name it. And everything is organized neatly together so you get a complete picture of the customer experience. Naturally, getting constant feedback is critical to constantly improving, too.

In this article, we look at 15 top enterprise platforms that can do all this feedback magic at the click of a button. Each one is proven to handle massive amounts of users with no issues. We’ll also see how they provide valuable metrics and dashboards to understand what’s up. So, by choosing one of these softwares, businesses can ensure the customer’s voice is loud and clear to build lifelong loyalty. 

Let’s check them out!

What Are Feedback Management Software

Feedback management software allows organizations to collect and analyze feedback from various sources in order to improve business processes, products or services. This type of software enables companies to create customizable feedback forms, surveys or questionnaires and distribute them online to customers, employees or other stakeholders. Feedback can be collected on websites, mobile apps, at events or through email. The data from responses is then centrally stored in the software for easy access and analysis.

Advanced feedback management solutions offer powerful analytics capabilities that go beyond basic reporting. Features like sentiment analysis and natural language processing allow companies to gain insights into not just what people are saying but how they feel. Performance dashboards provide a high-level overview of feedback trends over time. Drill-down options help pinpoint specific issues or comments. 

With structured workflows, the software facilitates assigning tasks and tracking progress related to addressing feedback. Insights from customer feedback data can be used to enhance customer experience and drive better business outcomes.

Picking the Perfect Feedback Tool: Top Factors to Consider

As any business leader knows, you can’t improve what you don’t measure. 

When selecting software to power your customer insights, the key things to evaluate are

Ease of Use

• Intuitive dashboards, and survey builders your whole team can navigate. Complex systems create barriers.
• Ask others to try demo accounts. Watch for frustration or confusion.

Actionable Insights

• Filter feedback by metadata like location or purchase history.
• Drill into reasons behind ratings without wading through text.
• Visual report builder so you can discover patterns at a glance.

Versatile Input Options

• Tap mobile workforce with offline forms and photo attachments.
• Go where customers are with social integrations like Facebook reviews.
• Automate feedback loops through email and SMS follow-ups.

Scalable Pricing

• Volume-based tiers so you don’t outgrow a “starter” package.
• Growth potential – can it handle 10 times the users?

Open Ecosystem

• API and Zapier/IFTTT integrations to push data to your tools.
• Customizable so business teams own survey creation.

Responsiveness

• Demos and trials that reveal true ease of administration day-to-day.
• Support quality says a lot about partnership experience.

Look for the right cultural fit and features for your organization. With the right feedback collection partner, turning insights into improvement is effortless.

The 15 Best Enterprise Feedback Management Software

Let us take you through each of them.

1. Chisel
2. UserVoice
3. SurveyMonkey
4. Survicate
5. Canny 
6. Typeform
7. Qualtrics 
8. Feedier 
9. Survio
10. Zonka Feedback
11. HubSpot Service Hub
12. Glassbox
13. Salesforce Service Cloud
14. UserTesting
15. Great Recruiters

1. Chisel

Chisel is a leading Product Management tool that makes creating roadmaps, building team alignments, and collecting customer feedback effective and effortless. This software will help you create spectacular products in no time.

Chisel Features

Chisel offers the following unique features for feedback management.

• Team radar helps you get feedback from your target audience to make data-driven decisions that reflect your customers’ needs.

• Ideabox helps to capture, organize, and prioritize your customers’ and team’s ideas in one place.

• Prioritize features and seamlessly push them to your delivery planning tools with Jira and Azure DevOps Integration.

• Get customer feedback, feature requests, and product enhancement ideas directly in the centralized Idea Box through Zendesk and Intercom integration.
• Aside from the above features, Chisel offers a relatively advanced AI integration. The feature effortlessly categorizes and synthesizes vast feedback tickets. This comprehensive platform not only streamlines the organization of product insights at scale but also identifies emerging features and user stories from thousands of related tickets. 
• With the added capability to instantly generate feature descriptions and specs, the feature transforms routine tasks into efficient and insightful endeavors. Embracing enterprise-grade security ensures the safeguarding of proprietary company data throughout the process.

If you are looking for a tool enabling high-quality feedback management for customers and employees, look no further than Chisel. 

From data-driven marketing solutions to comprehensive business intelligence tools, Chisel is committed to helping businesses achieve their goals. They offer a wide range of services to help companies to grow and succeed.

Chisel Pricing

Essential – Free plan

For small teams, it includes roadmapping, surveys, and primary portal access.

Premium – $49/month

The premium plan includes integrations, unlimited features, custom reports, exceptional support, and a 15-day trial without a credit card.

Enterprise – Custom Quote

Includes highly configurable & customizable enterprise roles, SSO, and premium support for global product portfolio management.

Chisel Ratings

Chisel has earned a remarkable 4.9 out of 5 stars from users on G2, and the accolades keep pouring in. 

• Ease of Use: Chisel’s user-friendly interface is winning hearts.
• Quality of Support: Our commitment to providing top-notch support is recognized and celebrated.
• Ease of Setup: Setting up Chisel is a seamless experience, ensuring a quick start to your journey.

Chisel is the ideal platform for enterprises seeking an integrated solution for strategic roadmapping, cross-functional alignment, and data-driven product decisions. To see how Chisel can elevate your product process.

2. UserVoice

UserVoice is a customer feedback and support software that allows companies to collect customer feedback, prioritize feature requests, and manage support requests.

UserVoice Features

• Idea Management – Allow customers to submit and vote on new features and enhancements ideas. Companies can prioritize the top ideas.
• Support Ticketing – Customers can submit support tickets routed to internal agents for resolution. Agents can communicate back and close tickets.
• Surveys – Create surveys to collect qualitative feedback on customer experience, product usage, and satisfaction.
• Community Forum – Customers can start discussions, ask questions, and upvote/comment on existing posts.
• Integrations – Integrate UserVoice widgets into websites, apps, and other platforms to streamline feedback collection.
• Analytics – Detailed usage analytics and reports on customer sentiment, top ideas, most discussed topics, etc.

UserVoice Pricing

• Essentials: $699/mo, up to 200 users
• Pro: $899/mo, up to 1000 users,
• Premium: $1349/mo, up to 5000 users,
• Enterprise: Custom pricing, comprehensive user, security, and integration support

UserVoice Rating

Overall G2 rating 4.5 out of 5

3. SurveyMonkey

SurveyMonkey: Online survey software for feedback management

SurveyMonkey is a powerful online survey tool that helps businesses and individuals collect and analyze feedback. Its features include survey templates, question types, data analysis tools, and team collaboration options.

SurveyMonkey Features

• Create and publish surveys with ease.
• Choose from a variety of survey templates and question types
• Customize the look and feel of your surveys
• Collect feedback from multiple channels, including email, social media, and your website.
• Analyze your survey results in real-time
• Create custom reports and share them with your team
• Collaborate on surveys with other team members.

SurveyMonkey Pricing

SurveyMonkey offers a variety of pricing plans to meet the needs of businesses of all sizes. 

• The Team Advantage plan starts at $27 per user per month
• Advantage Annual plan starts at $34 per month. 
• The Team Premier plan starts at $89 per user per month for more advanced features.

SurveyMonkey Rating

SurveyMonkey has an overall user rating of 4.4 out of 5 on G2 Crowd.

4. Survicate

Survicate is a powerful and versatile survey tool well-suited for businesses of all sizes. It offers many features and integrations, making collecting and analyzing customer feedback easy. It is also affordable and easy to use, making it an excellent choice for businesses of all sizes.

Survicate Features

• Multi-channel survey distribution: Survicate allows you to distribute surveys via email, links, websites, in-product, and mobile in-app.
• No-guesswork metrics: Survicate tracks and analyzes customer satisfaction, effort, and loyalty metrics, such as NPS, CSAT, and CES.
• Integrations: Survicate integrates with various business tools like CRM and helpdesk systems.
• Survey templates: Survicate offers over 400 professional templates for any user research project.
• Product updates: Survicate provides regular product updates and new features.

 Survicate Pricing

• Starter: $53/mo
• Business: $117/mo
• Enterprise: A custom yearly pool of responses

Survicate Rating

Overall G2 rating of 4.6 out of 5

5. Canny

Canny is a feedback management software that helps businesses collect, organize, and prioritize customer feedback. It offers a variety of features to help companies understand what their customers want and need and to ensure that their feedback is heard and acted upon.

Companies can use the software to create public roadmaps showing customers what features are planned and developed. Businesses can also use Canny to respond to individual feedback items and to keep customers updated on the progress of their requests.

Canny Features

• Customer feedback collection: Canny makes it easy to collect customer feedback through various channels, such as email, in-app surveys, and social media.
• Feedback organization: Canny organizes customer feedback into categories, such as feature requests, bugs, and other feedback items. This makes it easy to see the input most important to customers and track the progress of different feedback items.
• Feedback prioritization: Canny helps businesses prioritize customer feedback by providing insights into the number of customers who have requested a particular feature or bug fix. This allows companies to focus on the feedback that will impact their customers most.
• Feedback communication: Canny helps businesses communicate with their customers about their feedback. 

Canny Pricing

• Free Plan: Basic suggestion box and workflows for small teams 
• Starter Plan: Tools for small teams to get more out of their feedback at $79/Monthly
• Growth Plan: Grow your business by automating and integrating feedback. $359/Monthly

Canny Reviews and Ratings

G2’s overall user rating is 4.4 out of 5

6. Typeform

Typeform is a no-code form builder that allows users to create beautiful and engaging forms, quizzes, surveys, and asynchronous video solutions. The tool is designed to be easy to use, even for users with no coding experience.

Typeform Features

• Online form builder: Typeform offers a variety of features to help users create custom forms, including drag-and-drop form fields, conditional logic, and custom branding.
• Mobile forms: Typeform forms are optimized for mobile devices so users can complete them on the go.
• CMS support: Typeform integrates with popular CMS platforms, such as WordPress and Drupal so that users can embed their forms directly on their websites.

Typeform Pricing

• Basic: $25 per month
• Plus: $50 per month
• Business: $83 per month
• Enterprise: Contact sales

Typeform Rating

Typeform has a rating of 4.5 out of 5 stars on G2 Crowd.

7. Qualtrics

Qualtrics CustomerXM is a customer experience management (CXM) platform that helps businesses collect, analyze, and act on customer feedback. It is used by some of the world’s most iconic brands to create deep-rooted connections with their customers and drive lasting customer loyalty and spending.

Qualtrics Features

• Feedback analytics: Qualtrics CustomerXM provides businesses with the tools to collect and analyze customer feedback from various channels, including surveys, social media, and customer support tickets.
• Actionable insights: Qualtrics CustomerXM uses AI and machine learning to provide businesses with actionable insights into their customer data. This helps companies to identify areas where they can improve their customer experience.
• Collaboration tools: Qualtrics CustomerXM includes various collaboration tools that make it easy for businesses to share insights and take action on customer feedback.

Qualtrics Pricing

Contact Sales

Qualtrics Rating 

Overall G2 review 4.4 out of 5

8. Feedier

Feedier is a new platform that helps you collect valuable customer and employee feedback. With Feedier, you can gather data to help you identify improvement areas and make the necessary changes to keep your business growing.

In other words, Feedier is a powerful tool that can help you better understand your customers and employees to make better business decisions.

Feedier Features

• Ease of use: Feedier is easy for customers and product teams, making it an excellent solution for businesses of all sizes.

• Data-driven feedback: Feedier connects feedback collection to company KPIs so you can understand how customer feedback is impacting your bottom line.

• Measurable results: Feeder allows you to measure the effectiveness of your customer feedback programs, so you can see what’s working and what’s not.

Feedier Pricing

Contact sales

Feedier Ratings

Overall user rating is 4.5 out of 5

9. Survio

Survio is an online survey platform that helps businesses collect, analyze, and act on customer feedback. It offers a variety of features to help enterprises understand what their customers want and need and ensure that their feedback is heard and acted upon.

Survio Features:

• Comprehensive customer feedback management: Survio provides many features to help businesses collect, analyze, and act on customer feedback, including surveys, quizzes, polls, and feedback forms.

• Collaboration and integration: Survio makes it easy for businesses to collaborate with team members on surveys and manage user permissions. Survio integrates with other business tools like CRM and marketing automation platforms.

• Security and compliance: Survio is ISO 27001 certified and follows strict GDPR standards, ensuring businesses can securely collect and manage customer feedback data.

Survio Pricing:

• Free: Unlimited surveys
• Mini: $16.58/month
• Standard: $33.25/month

Survio Rating

Survio has a rating of 4.4 out of 5 stars on G2 Crowd.

10. Zonka Feedback

Zonka Feedback Software is a customer experience management platform that helps businesses collect, analyze, and manage feedback from customers and employees. The software is designed to be easy to use. It offers a variety of features to help businesses improve their products and services.

Zonka Feedback Features

• Multi-channel feedback collection: Zonka Feedback Software allows businesses to collect feedback from customers and employees through various channels, including surveys, email, SMS, social media, and offline surveys.
• Feedback analysis: Zonka Feedback Software analyzes feedback and provides businesses with actionable insights, such as customer satisfaction scores, Net Promoter Score (NPS), and Customer Effort Score (CES).
• Feedback management: Zonka Feedback Software helps businesses manage feedback by providing tools to track progress, prioritize issues, and respond to customer and employee feedback.

Zonka Feedback Pricing

Zonka Feedback Software offers four pricing plans:

• Starter: $49 per month
• Professional: $99 per month
• Growth: $199 per month for four device licenses
• Enterprise: Contact Sales

Zonka Feedback Rating

Zonka Feedback Software has a rating of 4.7 out of 5 stars on G2 Crowd.

11. HubSpot Service Hub

Gathering customer feedback is essential for continuously improving products and services. But at an enterprise scale, collecting, analyzing, and acting on all that feedback can quickly become unmanageable without the right software. That’s where Service Hub comes in.

As the customer service module within HubSpot’s CRM platform, Service Hub gives you powerful yet easy-to-use surveys, NPS and CSAT score tracking, and customized feedback collection – all integrated into your existing customer database. You can design branded feedback forms within minutes and embed them anywhere using simple HTML or JavaScript code. Responses automatically sync back to the relevant customer profiles.

HubSpot Service Hub Feedback Features

• Service Hub’s shared inbox is a favorite since it allows seamless collaboration across teams in our CRM. Tickets stay intact.
• Automation tools save us tons of time on routine tasks so we can focus on actual customer conversations. Bots now handle more straightforward issues.
• Service Hub’s integrated knowledge base empowers customers to find answers themselves. This cuts down queries to our representatives.
• Real-time analytics provide valuable insights to spot trends and room for improvement. We use these to optimize processes continuously.

HubSpot Service Hub Pricing

HubSpot Service Hub Feedback Software offers four pricing plans:

• Free Tool
• Starter: 18/month
• Professional: $800/mo

HubSpot Service Hub Ratings

HubSpot Service Hub Feedback Software has a rating of 4.4 out of 5 stars on G2 Crowd.

12. Glassbox

Glassbox helps excel by streamlining an organization’s data collection and providing powerful insights.

Using Glassbox, companies can deploy feedback surveys, polls, and comment cards across their digital channels without custom coding. Responses are automatically organized into the corresponding customer profiles. Key to this is Glassbox being a tagless solution, capturing user interactions without disrupting core experiences.

Some things We like are Glassbox’s session replay and journey mapping features. These provide a visual overview to understand each customer touchpoint fully. Analysts can quickly filter replay data using intuitive filters to focus on specific customer behaviors. Journey maps also highlight vital moments where customers may struggle, or engagements could be improved.

Glassbox Feedback Features

• Glassbox has real-time session replay; we can easily approach customers’ shoes to understand their journeys. This helps identify pain points or successes.
• The tagless data capture is hugely helpful for collecting unbiased feedback at scale. We avoid influencing behavior with intrusive tagging.
• We get real value from interaction heatmaps highlighting which pages compel users and which cause confusion. This guides the prioritization of improvements.
• Struggle and error analysis highlights the specific issues bogging down tasks or conversions. We quickly remedy these friction points.

Glassbox Pricing

Glassbox Feedback Software offers two pricing plans:

• Essentials: Contact Sales
• Advanced: Contact Sales

Glassbox Ratings

Glassbox Feedback Software has a rating of 4.9 out of 5 stars on G2 Crowd.

13. Salesforce Service Cloud

Service Cloud really helps shine by streamlining feedback collection across every service channel into one unified system. With features like knowledge bases, case management, and custom surveys, enterprises can empower customers to self-serve while still providing personalized support.

A really cool part is how Service Cloud leverages AI to analyze feedback in real time. Through seamless integrations with Einstein, agents get personalized recommendations that help resolve issues quickly. Likewise, managers access analytics dashboards with key sentiment trends identified from customer conversations. This has helped some enterprise clients spot opportunities to enhance their top and bottom-line metrics.

Salesforce Service Cloud Feedback Features

• The customizable dashboards give our agents real-time insights to quickly understand customer needs. We can optimize cases and increase resolution rates.
• Automation tools reduce manual tasks, so agents spend more time actively helping customers. Bots now handle a majority of simple requests.
• Einstein’s AI is fantastic for recommendations during cases. It helps us spot upsell opportunities or proactively address potential issues.
• Service Cloud’s collaboration features allow agents across channels to easily work together. This ensures continuity for customers and faster fixes.

Salesforce Pricing

Salesforce Service Cloud Feedback Software offers four pricing plans:

• Starter Edition: $25
• Professional Edition: $80
• Enterprise Edition: $165
• Unlimited Edition: $330

Salesforce Service Cloud Ratings

Salesforce Service Cloud Feedback Software has a rating of 4.3 out of 5 stars on G2 Crowd.

14. UserTesting

UserTesting truly helps by allowing businesses to test anything remotely remotely with real people in minutes. You can get rich video-based insights from prototypes and ads to fully launched sites.

What We appreciate about the platform is the diversity of audiences you can target through its massive global tester pool. As an enterprise, you have the flexibility to find particular demos that match your ideal users. The AI-powered dashboards then surface critical themes in an easy-to-digest format.

UserTesting Feedback Features

• UserTesting provides flexible templates that allow us to gather the insights we need through remote usability tests. Whether it’s quick feedback or an in-depth interview, we can customize the experience.
• The dashboard clearly shows both strengths and opportunities at a glance. Drilling into factors like task success rates quickly reveals issues to address.
• Thanks to push notifications of critical problems, we can get feedback directly from the teams, who can fix them fast. This ensures a smoother experience for our users.
• The ability to view testers’ responses has supported more tailored coaching. We can identify where to focus training for the highest impact on our services.
• Awarding badges to top-performing testers further motivates their insightful contributions. This publicly celebrates those driving real improvements through their feedback.

UserTesting Pricing

UserTesting Feedback Software offers three pricing plans:

• Essentials: Free Trial

• Advanced & Ultimate Version: Contact Sales

UserTesting Rating

UserTesting Feedback Software has a rating of 4.5 out of 5 stars on G2 Crowd.

15. Great Recruiters

The platform makes it incredibly simple to collect reviews from candidates and clients at all stages of the recruitment process. With their intuitive dashboard, we can send customized requests and get feedback quickly. This highlights what’s working well and where we could enhance our services.

We love how seamlessly it integrates with our applicant tracking system. No more tedious data entry – the feedback appears right in our system. As managers, we can closely monitor how each recruiter performs to recognize strengths and address any areas for coaching.

Great Recruiters Feedback Features

• Scalable yet easy customization – The flexible platform adapts to your needs, whether you have 2 or 200 users. Tweak review templates to fit your workflows.
• Insights are at your fingertips. Dashboards highlight strengths and areas for improvement at a glance. Analytics provide the data to motivate continuous learning.
• Solve issues on the fly – Critical client responses help resolve problems quickly before they escalate. Share solved issues publicly to build confidence.
• Individualized coaching – Find out which recruiters or projects succeeded and why. Focus training resources efficiently where they can drive the most impact.
• Celebrate your stars – As positive reviews pour in, top performers earn badges to showcase their dedication wherever they go. Recognition fuels motivation for even better results.

Great Recruiters creates a feedback loop with every review to strengthen our relationships. The actionable insights lead to constant enhancement as a firm and help propel our talent to the next level.

Great Recruiters Pricing

Great Recruiters Feedback Software offers four pricing plans:

• Starter: $349/ Month
• Core: Contact Sales
• Pro: Contact Sales
• Enterprise: Contact Sales

Great Recruiters Rating

Great Recruiters Feedback Software has a rating of 4.9 out of 5 stars on G2 Crowd.

Here’s a table comparing the tools based on key features, starting price, and reviews:

Comparative Table Of The 15 Best Feedback Management Software

Getting Started With Chisel For Feedback Management

To start with Chisel, create an account and add your first product. This allows you to begin capturing feedback from multiple sources.

Connect Chisel to your existing customer support tools like Zendesk to import tickets and comments. The feedback portal makes it easy to gather suggestions and feedback directly from users on your website.

The tool has powerful survey tools to conduct user research and collect structured feedback. Use the pre-built question templates or customize your surveys. Target specific audience segments using demographic filters.

As feedback comes in, It helps you organize it. Ideas can be linked to relevant features in your product roadmap. Leave comments and assign tags/labels to feedback for easy searching and filtering.

The software provides analytics to understand feedback trends. The idea voting feature allows prioritizing the most popular requests from users. Export data for reporting to stakeholders.

Make more informed decisions about your product strategy based on analyzed customer insights. Announce upcoming changes to drive excitement and thank users for contributing feedback. Continuously iterate to delight customers.

Let Chisel be your single source of truth for all customer and user input. Streamline feedback processes for efficient management.

Conclusion

As the world grows more connected, the need for effective feedback management systems will only continue to increase. The software listed in this article are some of the most popular feedback management software on the market.

Feedback management software is a great way to stay on top of customer feedback. 

There are a variety of feedback management software available on the market. While each software has unique features, they all share the goal of helping businesses manage customer feedback. 

You’ve come to the right place if you’re looking for Feedback Management Software. We offer a variety of options to suit your needs.

Get more out of your customer feedback with Chisel. Try it for free today!

This blog post will help you develop a more effective feedback management strategy for your business.

FAQs

Q: What is feedback management software?

A: Feedback management software provides tools to collect, analyze, and act on customer, user, and employee feedback. It streamlines feedback processes for product teams.

Q: What is the purpose of the feedback management system?

A: The purpose is to gain valuable insights from all stakeholders to help inform product strategy and roadmap decisions. It aims to improve products and experiences based on feedback captured.

Q: How much does feedback management software cost?

A: Feedback software pricing is all over the place. Most basic plans start around $50/month but can easily reach over $100 for full features. We found Chisel offered the best value as the basic plan is absolutely free.

Q: Which feedback channels are supported by most software?

A: When gathering feedback, reaching customers on their terms is essential. The top platforms make collecting input from anywhere easy – online surveys, emails, chat, and even social media. We suggest platforms like Chisel that integrate all channels into one central view. This holistic perspective is critical to understanding the total customer experience.

Q: Which Feedback Management tools offer a free trial of paid plans?

A: Trying before you buy is always wise with these investments. We evaluated Chisel, Medallia, and SurveyMonkey. All three provided free trials.