15 Product Feedback Survey Questions & Best Practices

Product Feedback Survey Questions

As the product market continues to ascend, the need for analytics has also burgeoned. But analytics is just a tiny part of the riddle. 


Because it only introduces us to the problem but doesn’t show us how to diagnose it. To fix the issue, you must do the obvious ‘Ask your customers.

The best source of learning is always your customers. The first step to appreciating your User feedback is by way of Product feedback surveys.

To make changes to your product lineup and improve customer satisfaction, you need to understand what your customers want and what they think of your current products. Product feedback survey is the way to go.

When designing a product feedback survey, there are a few key things to remember. This blog post will explore best practices for creating product feedback survey questions. We will also provide a few product feedback survey questions you can use in your surveys.

Asking the right product feedback survey questions may seem arduous at first, But if you understand the approach right, you can get valuable insights while keeping the survey short and to the point. This blog post will explore some best practices for product feedback surveys and what questions you should ask.

Let’s explore the different types of product feedback surveys, how to create them, and how to use them to improve your business. We will also provide tips on getting the most out of your product feedback surveys.

So if you want more insights from your customers, read on!

What Is a Product Feedback Survey?

Conducting surveys is a crucial part of the research, whether academic or corporate. It helps collect data from many people, which you can then analyze to understand trends and draw conclusions. Product feedback survey is especially important for SaaS products.

Before getting down to the brass tracks, Let’s get to the basics first and understand what a product feedback survey is.

A product feedback survey is a tool used by businesses to collect feedback from customers about a particular product. Companies can use the survey to gather information about customer satisfaction, product usage, and customer preferences. Companies can also make improvements in their products using surveys.

Companies can use Product feedback surveys to collect feedback about a wide variety of products, including software, hardware, and even physical products.

Product feedback surveys are an essential part of any product development process. They allow you to gather data and insights from your target audience about their perception of your product.

Product Feedback Survey Usage

As a company, it is crucial to understand how your customers feel about your products and services. A great way to do this is to conduct customer feedback surveys. Feedback surveys can help you gather important information about your customers’ likes, dislikes, and overall satisfaction with your company.

Product feedback surveys are a great way to get insights from your customers about what they think of your product. Companies can use it to improve customer satisfaction and loyalty.

However, it is not enough to conduct a customer feedback survey. You must also use the survey results to improve your business. This means analyzing the results and making changes to your products or services based on your feedback.

Now let’s embark on using the product feedback survey adroitly.

If you are not using customer feedback surveys to improve your business, you are missing out on a valuable opportunity to grow and improve your company.

We have whittled down a few ways for you to use these surveys appropriately.

Here are a few ways to use product feedback surveys:

  • Companies should use Product feedback surveys to enable businesses to meet customers’ needs, focus on their target audience, and create the products they want to sell.
  • Businesses should use these to gather customer requirements that they can translate into a development roadmap with clear goals and deadlines.
  • Even the smallest companies should use surveys to save time, money, and resources by avoiding unnecessary changes that do not go well with the customer base.
  • Companies should use Product feedback surveys to collect a variety of different types of feedback, including feedback about the product itself, feedback about the user experience, and even feedback about customer satisfaction.
  • Overall, when companies use surveys, it helps provide a superior product to more people worldwide at a faster rate of innovation, which is what we all want!
  • Make sure the survey is short and to the point. Customers are more likely to complete a brief survey than a long one.
  • Ask specific questions about the product and what the customer likes or dislikes. Avoid general questions that can be difficult to analyze.
  • Provide an incentive for customers to complete the survey, such as a discount on their next purchase.
  • Follow up with customers who provide negative feedback to see if there is anything you can do to improve their experience.

The Importance of Product Feedback Survey?

Now that you are well acquainted with the basics, let’s introduce you to the actual value of the Product feedback survey.

If you have read so far, you might already have gotten a succinct idea about the importance of the surveys. In this section, we have pensively jotted down a few pointers which will give you a perspicuous notion about the importance of Product feedback surveys.

  • Product Feedback Surveys are an Essential Part of the Product Development Process. It can help businesses make informed decisions about their products. By collecting product feedback, companies can ensure that they meet their customers’ needs and create enjoyable products.
  • They Help Improve Productivity. They help companies understand what customers like and don’t like about their products and can also help identify potential problems you need to address.
  • Helpful in the Successful Launch of the Product. If you plan to launch a new product, you get feedback beforehand from potential customers. It will give you valuable insights into what people think of your product and whether or not they would use it.
  • Aid in Making Tactical Strategies. A product feedback survey allows you to collect data about your customers’ likes, dislikes, and suggestions for improvement. This information can be precious in deciding your product development and marketing strategies.

So, what are you waiting for? Now is the time to start if you’re not already conducting product feedback surveys. If you’re unsure how to get started, plenty of resources are available to help you. Once you start collecting customer feedback, you can make better product and business decisions.

Examples of Product Feedback Survey Questions To Ask

Not sure how to create a product feedback survey? We’ve got you covered. In this section, we’ll provide a few examples of initiating a survey that will help you gather the feedback you need to make your product successful.

Asking the right questions in your product feedback survey can be the key to uncovering valuable insights about your product. 

But with so many different factors to consider, it can be daunting to know where to start. To help you out, we’ve compiled a list of some essential product feedback survey questions you should ask.

To get started, here are our top 15 product feedback survey questions you could ask:

  • What was your overall experience with the product?
  • How easy or difficult was it to use the product?
  • What did you like or dislike about the product?
  • What need or problem was the product trying to solve for you?
  • Did the product successfully solve that need or problem?
  • How would you improve the product?
  • Would you recommend the product to a friend or colleague?
  • How often do you use our product?
  • What do you think of our product?
  • How easy is it to use our product?
  • What features do you like/dislike about our product?
  • Would you recommend our product to others?
  • Is there anything you think we could improve about our product?
  • What do you think of our customer service?
  • How likely are you to continue using our product?

Best Practices for Creating Product Feedback Surveys?

Just like too many cooks spoil the broth. Similarly, too many ways break the process.

Following a streamlined process is very important to get the desired results in the product market. Otherwise, you can quickly get confused and fall into loops of trying different ideas.

Creating a product feedback survey is a great way to gather insights from your customers that can help improve your product. But how do you make a study that will give you helpful feedback?

There are a lot of different factors to consider, from question type to length to timing.

Most businesses work on trial and error formulas when conducting product feedback surveys. But, since you are reading this blog., you can save much of your time. We have made a list of best practices that you can follow to get triumphant faster.

There are a few things to keep in mind when creating product feedback surveys:

  • When creating a product feedback survey, it is essential to ask questions that will elicit thoughtful responses that can provide valuable insights.
  • You want to ensure that your questions are clear, concise, and unambiguous.
  • You also want to ensure that you give your respondents enough time to think about their answers.
  • You want to ensure you analyze your results carefully and take action on the feedback you receive.
  • Refrain from beating around the bush. Keep it short and sweet. No one wants to answer a long, tedious survey.
  • Ask the right questions. Ensure you’re asking questions that will give you helpful information about the product.
  • Focus on your customers and business’s most important areas while framing questions.
  • Closed-ended questions that require a yes or no answer or a rating on a scale from 1 to 5 are not as helpful as open-ended questions that ask respondents to elaborate on their thoughts and experiences.
  • Offer incentives. Offering incentives (like discounts or free products) can help increase your survey’s response rate.

How Can Chisel Help You In Conducting Surveys Efficiently?

Want to create an excellent product feedback survey with less time and no hassle? 

Look no further

Try our versatile survey tool built right into Chisel! It’s never been easy to do a pre-launch user needs assessment survey or post-launch product and usability feedback survey — until now.

Don’t have active customers to survey? Not a problem — we provide an audience panel to precisely target your ideal user for surveys.

There are several ways Chisel can help you to conduct surveys. Some of the following are:

  • It offers a wide range of features that can make your survey process more streamlined and efficient.
  • With Chisel, you can easily create and manage your surveys, track real-time responses, and generate detailed reports.
  • It is easy to create and distribute surveys. It also provides features for analyzing the results and visualizing the data to get the most out of your surveys.
  • Chisel can help you create precise, concise, and easy-to-understand surveys.
  • Chisel also helps you target your audience and ensure your questions are relevant.
  • Chisel also provides detailed analytics about your survey results so that you can make informed decisions about your data.

If you’re looking to conduct a survey, Chisel is your ideal tool. 


The market is growing and changing quickly, and the customer is the cynosure. All of your strategies, launches, and ideas should ideally be to satisfy your users. 

If you are customer conscious, you will stand out in no time. In this blog, we have shared some crucial pointers regarding Product feedback surveys.

We have also provided a list of questions that you can ask. Hope it was helpful

If you are an established company or starting a new one, we suggest always conducting a Product feedback survey.

Crafting great product requires great tools. Try Chisel today, it's free forever.