9 Best Product Experience Management Software for 2024

Product experience management (PXM) creates the best possible experience for your customers and users. It’s about understanding their needs and desires and crafting a product that meets or exceeds those expectations.

Product management software can help you in this process by giving you the tools and insights you need to understand your customers and create a product they’ll love. With the right product management software in place, you can be sure that you’re always on the right track to creating a great product experience.

That is why we have put together this list of top-notch product experience management software so you can choose the right tool.

But let us start from the basics. 

What Is Product Experience Management Software?

You always seek ways to enhance the user experience for your product as a product manager. Utilizing product experience management software is one approach to achieve this.

PXM software is a tool that helps you manage the product experience for your users. It can help you track how users interact with your product and identify areas where you can improve the user experience.

Companies can use it to pinpoint areas where the customer experience could get enhanced and monitor improvements over time. With product experience management software, companies can provide a better customer experience and improve their bottom line.

PXM software helps you improve various product experience aspects, including usability, design, and customer support. By using PXM software, you can ensure that your product is providing the best possible experience for your users.

What Makes Product Experience Management Software Important?

When it comes to product development, experience management is critical. After all, your goal is to create products that users will love. And that means understanding what they need and want.

Product experience management software helps you do just that. It gives you insights into how users interact with your product. And it helps you identify areas for improvement.

There are many reasons why experience management is essential. But here are three of the most important ones:

1. It helps you understand your users

2. It helps you improve your product

3. It helps you stand out from the competition

Product experience management software helps you track and manage all aspects of the customer experience, from first contact to post-purchase follow-up. You can guarantee that your clients have the best possible encounter with your product by studying the customer journey and pinpointing places for improvement.

In today’s competitive market, providing a great product experience is more important than ever. With product experience management software, you can ensure that your customers are always happy with your product.

User experience is more important than ever before. And experience management software is the key to delivering remarkable experiences. If you’re not using it, you’re at a disadvantage.

Key Features in Product Experience Management Software

There are many different features to look for in product experience management software. Some of the most important features include the following:

Customer-Centric and User-Friendly Feedback Solutions

The feedback solution should be customer-centric, meaning that it should be easy for customers to give feedback and for you to collect it. It should also be user-friendly so that you can quickly analyze and take action on the data.

Robust Sentiment and Behavioral Analysis Tools

The software should have strong sentiment and behavioral analysis tools to understand how users feel about your product and their usage habits.

Feedback and Product Roadmap Prioritization Systems

The software should have a system for prioritizing feedback and product roadmap items so that you can focus on the most critical aspects first.

Onboarding and Engagement Strategies Built-In

The software should have onboarding and engagement strategies built-in so that you can get new users up to speed quickly and keep them engaged with your product.

Integratable or Built-In Product Information Management (PIM)

It should be easy to integrate the software with your existing product information management (PIM) system, or the software should have a built-in PIM system.

9 Best Product Experience Management Software

1. Chisel: Best for Product Managers
2. Salsify PXM: Best for Ecommerce Businesses
3. Qualtrics: Best Free PXM Software
4. Sleekplan: Best for User Feedback
5. Forsta: Best for Survey Management
6. Clarabridge CX Suite: Best Text Analytics Software
7. Medallia: Market leader in Experience Management
8. Akeneo: Best Enterprise Open Source PIM
9. Kayako: Best Help Desk Software

1. Chisel: Best for Product Managers

To ensure your business grows in the right direction, you need to know what your clients need. By understanding the requirements of your target market from the get-go, you’ll gain a competitive advantage.

At the heart of every successful business is a focus on customers and their needs. Chisel is an excellent solution for product management that allows all customers to be involved in the process. With this tool, you can always meet your client’s needs, ensuring continued growth for your business.

Chisel Key Features

Creating a successful product requires deeply understanding your users and their needs. User research is an essential element of product development since it allows you to get those insights. Chisel’s User Research pillar provides a simple, effective way to conduct this research. By engaging with your customers and monitoring their activities, and analyzing their feedback, you can learn what they want and need from your product. This user insight can then guide your product development decisions, ensuring that your product is successful.

Ideabox:

Ideabox is the ideal choice if you’re seeking an efficient space to store your ideas for enhancing your product. Having all your ideas in one place makes monitoring and executing improvements easy. You can quickly apply the best ones to enhance your product.

Feedback Portal:

Chisel’s Feedback Portal is an excellent way to gather customer feedback and turn it into valuable insights. Customers can use one URL to submit, store, and prioritize suggestions. It’s also great to show your customers that you value their opinions and are constantly working to improve your business.

User Survey:

You can select your target market by country, age, gender, and income. Additionally, you can choose the number of respondents you want in your survey. This is a great way to narrow down your target demographic and get the feedback you need.

Integrations:

Integration is a massive part of what makes Chisel so great. By connecting to various software programs, Chisel makes it easier to get your work done. Whether using Jira, Zendesk, Intercom, Email, or Slack, Chisel has you covered. This streamlining of the process lets you focus on what’s important: making the best product possible.

Prioritization Drivers:

Prioritizing your product roadmap can be a daunting task. But, using the RICE framework and understanding the prioritization drivers can make it easier.

The first step is to assess each feature using the prioritization drivers. These drivers are crucial criteria that will help you develop a prioritization score.

The weighted average of each priority driver gets utilized to calculate the prioritization score. On a scale of 1-100, the drivers get represented by the columns D1, D2, etc.

Once you have your prioritization score, you can compare features and prioritize your roadmap.

Chisel Pricing

Free forever version is available.

Premium Plan: $ 49 per month if billed annually.

Enterprise Plan: $99 per month if billed annually.

2. Salsify PXM: Best for Ecommerce Businesses

Salsify is an excellent SaaS platform that gives users total control over their products. With features like product information management and digital asset management, users can easily manage and control their products without hassle.

Salsify PXM Key Features

• With Salsify, you can quickly load data from any source without needing a significant data integration project.
• Salsify is more flexible than traditional PIM vendors, so you can create content that’s suited to your specific needs.

• This product experience management software makes it easy to produce content on the fly so that you can keep up with the latest trends and changes.
• Salsify provides complete knowledge of the location and status of all product content.
• The tool is compatible with ERPs, old PIM systems, and other sales channels.
• The Salsify PXM platform is a SaaS solution. Users can enjoy future capability and experience enhancements without requiring an upgrade or installation. 
• Additionally, Salsify uses machine learning on the millions of goods in its multi-tenant database to produce category- and product-level content performance insights. 

Salsify PXM Pricing

They offer customized pricing. Need to contact sales.

3. Qualtrics: Best Free PXM Software

When it comes to customer experience, Qualtrics XM is a Gartner leader. They offer solutions for design XM, customer XM, employee XM, product XM, brand XM, and other XM services. These capabilities make this product experience management software a one-stop shop for all your experience management needs. And because they are a leader in the space, you can be confident that you’re getting the best possible experience when working with Qualtrics XM.

Qualtrics Key Features:

• Qualtrics PXM enables you to determine which factors are related to your desired results using experience or key driver analysis. This analysis will be most helpful in determining which traits or properties are most important in influencing essential measures.
• By using Qualtrics PXM, you can know how your offer compares to the drivers considered to be the most crucial.

• Additionally, Qualtrics PXM can help you emphasize the business benefit of your initiatives more than vanity measures.
• It allows you to gauge customer response to new products and features at each stage of product development.

• You can use Qualtrics PXM to determine the best price point for your product based on your target market’s needs.
• This product experience management software comes with pre-developed survey templates to help you get results quickly.
• The conjoint analysis allows you to compare and contrast product attributes to determine the best combination for your target market. The tool’s sophisticated analytics capabilities surpass standard surveys and are unique compared to Qualtrics alternatives.

Qualtrics Pricing:

Pricing for Qualtrics is a subscription-based system that you need to renew annually. Plans range in price from $1,500 to $5,000 per year. The cost gets determined by the features you need, how many features you need, the number of team members who will actively use the software, and the size of your company.

4. Sleekplan: Best for User Feedback

If you’re looking for a way to quickly and easily incorporate customer feedback into your web application, then Sleekplan is the perfect solution. With its stylish widget, you can track recommendations, comments, and bugs and then talk to your customers about them. It’s also simple to share a roadmap and maintain a changelog.

Sleekplan Key Features

• Easily integrate the feedback widget to gather and discuss different options.
• To choose what to create next, you can calculate an impact score for each input item based on various factors.

• Use a changelog to keep your customers informed of new product updates. Engage them, then quickly get feedback on the new features.
• Sleekplan allows you to track changes in customer satisfaction over time and swiftly act when they become concerning.
• Utilize an NPS tool that is simple to use and send automated popups to gauge client satisfaction.
• You may always have a clear overview of everything necessary with the help of the lean dashboard.

• Additionally, you’ll receive feedback suggestions that significantly impact how satisfied your consumers are.

Sleekplan Pricing:

Indie Plan: Free forever.

Starter Plan: $13.00 per month, billed annually.

Business Plan: $ 38.00 per month, billed annually.

Enterprise Plan: Customizable. Contact sales for further information.

5. Forsta: Best for Survey Management

Forsta, formerly known as FocusVision Decipher, is a cloud-based survey tool that enables companies to construct adaptable surveys in various languages to get consumer feedback. The data collected can be filtered based on specific client categories, and managers can view outcomes as tables or charts.

Forsta Key Features:

• Forsta employs machine learning to help organizations create surveys quickly and easily.
• Pre-configured templates make it easy for managers to complete online surveys for brand recognition, employee happiness, and net promoter score (NPS) advertisement testing.

• Various question types, languages, and themes are available to make each survey unique.
• The software is easy to use, making it perfect for organizations of all sizes.
• Forsta allows teams to manage projects, interviews, and surveys using a mobile app.
• The packaging for Forsta can get updated as the product evolves to keep the public informed.

• This product experience management software allows users to test prototypes at home before production starts.
• Forsta saves your clients’ profiles using a single, distinctive key, such as an email address or customer ID.
• You can solicit input to connect each customer’s experiences and comprehend their entire journey with such a detailed picture. That is across all the channels each customer utilizes at the appropriate time and frequency.

Forsta Pricing

You need to reach out to their sales team.

6. Clarabridge CX Suite: Best Text Analytics Software

Clarabridge CX Analytics is a cloud-based business information software. It enables users to evaluate and extract information from various sources, including social media platforms, review websites, surveys, and more. This platform helps businesses better understand their customers and make more informed decisions about their products, services, and marketing strategies.

Clarabridge CX Suite Key Features:

• Clarabridge offers unparalleled insights into customer and employee sentiment, allowing you to identify and address issues quickly.

• The combination of iQ and conversational analytics makes it easy to surface rich insights in real-time.
• Clarabridge’s NLU models are tailored specifically for your industry, ensuring you get the most accurate insights possible.

• The product experience management software offers both iQ and conversational analytics, giving you the most comprehensive view of customer and employee interactions.
• It can help you drive experience transformation and improve your procedures to scale up your innovations.
• Clarabridge’s pre-built, sector-specific improvement drivers generate potent recommendations to help you drive system-wide process improvements.

Clarabridge CX Suite Pricing:

You need to contact their sales team.

7. Medallia: Market leader in Experience Management

Medallia is a powerful customer feedback solution that helps businesses gather input from various channels and touchpoints, analyze it, and respond in real-time. With Medallia, companies can quickly and effortlessly understand what their customers are saying, discover opportunities for improvement, and take measures to improve overall customer experience.

Medallia Key Features

• Medallia Experience Cloud provides a single view of customer feedback across all channels, including online reviews, chat logs, and clickstream data. This unified view makes it easy to track customer experiences and take action based on that feedback.

• The Medallia Experience Cloud structure supports the information needs of different functions, so everyone can take action that matters to the customer.

• Medallia’s CX mobile applications give active employees time, anywhere, access to crucial client information, and the capability to react instantly.
• Employees may act promptly based on real-time feedback and insights thanks to Medallia Experience Cloud.
• The right consumer feedback will always flow in real-time to the correct internal owner thanks to dynamic syncing with your organizational data.
• Medallia Experience Cloud provides robust statistical regression and text analytics tools.

Medallia Pricing

In addition to a 30-day free trial and a free demo, Medallia provides customized rates upon request.

8. Akeneo: Best Enterprise Open Source PIM

Akeneo’s PXM solutions help marketers and eCommerce teams gather, standardize, enrich, contextualize, and distribute product information tailored to each channel and location. It allows businesses to create a consistent and personalized experience for their customers, no matter where they shop. 

Akeneo Key Features

• Akeneo is a business-class tool that gathers, enhances, and keeps track of product data and photos.
• The core of PXM is Akeneo PIM, which gives marketers a platform to create emotional product information that gets scoped for each channel. 

• Akeneo Onboarder is a SaaS-based system that enables collaborative product data onboarding from suppliers to the Akeneo PIM instances of retailers, distributors, and other businesses.

• Akeneo Franklin offers the best product knowledge and insights to help you create whole product experiences.
• Akeneo’s Product Experience Management solutions are compatible with a network of technology partners, including feature extensions and connectors to well-known eCommerce, print, marketplace, mobile, POS, and DAM platforms and tools.
• Centralizing and harmonizing all marketing and technical data for product listings and catalogs simplify catalog management procedures.
• Akeneo PIM facilitates creating and managing product listings and catalogs across all channels, making it an essential tool for businesses looking to improve their product experience.

Akeneo Pricing

Need to contact their sales team.

9. Kayako: Best Help Desk Software

Kayako is a unified customer service platform that enables businesses to manage client requests and discussions across all channels. These capabilities make it easy to provide the high level of customer service your clients expect, no matter how big your business gets. Plus, with Kayako, you can quickly scale your support operations to meet the demands of your growing business.

Kayako Key Features

• Kayako helps businesses track customer behavior and preferences to improve customer support services.
• Kayako is easy to use and helps businesses respond to customer queries quickly and effectively.

• Kayako makes it easy for businesses to create and alter multiple assistance centers, each with its branding and content.
• This product experience management software gives businesses a clear view of the customer journey so that they can integrate all client interactions.

• The messenger tool provides live chat assistance to clients, making it simple and easy to use.
• It supports live chat, social media, email, and help desk ticketing, making it easy for agents to provide support.
• To reduce the friction for your agents, create pre-written responses they can use as a guide.
• To offer proactive and individualized service, SingleView provides customer support staff with a full view of every client encounter with your company.

Kayako Pricing

Kayako Cloud: $125 per agent per month

Classic On-Prem: $125 per agent per month

3 Editor’s Recommended Product Experience Management Software

Chisel:

Chisel provides the most comprehensive tools for managing product experience. It includes robust tools for managing product data, product feedback, product analytics, and product development. It is also very user-friendly and has an excellent user interface.

Medallia:

A SaaS platform provided by Medallia collects experience data from the signal fields that customers and staff members produce. The platform uses AI technology to analyze structured and unstructured data from these signal fields across human, digital, and internet of things (IoT) interactions. These features make it possible for businesses to fully understand the consumer and staff experience and take steps to enhance it.

Akeneo:

With its assistance, brands and retailers can provide enriching and consistent consumer experiences through all sales channels, eCommerce, mobile, print, and retail points of sale included. Akeneo is thus the ideal solution for anyone aiming to improve their product experience management.

In the End

In this article, we have given you a rundown of the best options and our verdict on which ones are our best pick.

The right product experience management software can make all the difference for your business. It can help you improve customer satisfaction, reduce support costs, and increase sales.

However, figuring out which solution is best for you might be tricky, given the plethora of available options.

We’ve compiled a list of the top product experience management software available to assist you in choosing the right one.

We’ve considered features, pricing, customer satisfaction, and more to come up with this list.

And we’re confident that one of these options will be the perfect fit for your business.